Key Responsibilities

• Provide a warm and professional welcome to patients, families, and visitors entering the Inpatient Unit, demonstrating empathy, sensitivity, and compassion at all times.
• Deliver high-quality administrative support to the Medical and Nursing teams, ensuring smooth day‑to‑day operations within the unit.
• Attend daily multi-disciplinary team (MDT) meetings, contributing proactively to action lists and supporting effective communication across the team.
• Accurately enter and maintain patient information in the PalCare patient management system in a timely and efficient manner.
• Maintain and organise filing systems, ensuring all medical correspondence, laboratory results, scan requests, ACC documentation, and general records are kept up to date and easily accessible.
• Complete documentation relating to referrals, admissions, discharges, deaths, and changes in patient condition promptly and accurately.
• Carry out quality audits as required, supporting continuous improvement across the service.
• Patient Confidentiality is maintained at all times.